Support

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FAQ's - General Topics

  • Does Mac Monitorly support Apple Silicon?

    Yes, we support Intel and Apple Silicon processor.

  • Why isn't the app on the Mac App Store?

    Mac Monitorly uses low-level access to mac hardware information. Though this method is publicly available (IOKit interface), this is not allowed on the Mac App Store.

  • The app asks for a password. Which password is that?

    Mac Monitorly asks for the macOS administrator password to allow the helper app to work correctly. The helper app is responsible for reading data from SMC, sync data between the main app and menu app, and controlling fans. It must be done only initially.

  • How do I uninstall the app?

    On macOS simply quit the app and drag it from the application folder to the trash. We also support a menu for this: Open Mac Monitorly, in the top menu bar, choose Help -> Uninstall Mac Monitorly.

  • How to reset the SMC of my Mac?

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, and other features. https://support.apple.com/en-us/HT201295

Get started

  • How do I show/hide a sensor in the menu bar?

    There is a switch called 'SHOW IN MENU BAR' in every sensor detail view. You can tap it to show or hide a sensor in the menu bar. To show or hide the CPU and Memory items, open Settings, choose the CPU or Memory tab, and turn 'Enable Menu' on or off.

  • How do I customize the menu bar items and dropdowns?

    Open the Settings panel in the app and choose the Sensors, CPU, or Memory tab. The MENU card shows a live preview of the menu bar item and its dropdown: tap + to add an item to the menu bar, pick what each item shows, and show, hide, or reorder the sections of the dropdown.

  • How do I change the fan mode?

    Mac Monitorly can help control the speed of fans in your Mac. Open the Fan panel in the app and pick a mode for each fan in the FAN CONTROL view. There are 3 modes:

    • System: Let the system control fan speeds.
    • Manual: Set the fan speed yourself by dragging the slider, typing a value, or using the 25%, 50%, 75%, and 100% buttons.
    • Auto Boost: Boost the fan automatically when a sensor gets hot or an app is running.
  • Where are fan sets?

    Since version 2.1.0, fan sets have been replaced by a control mode for each fan. Open the Fan panel, pick Manual for a fan, and set its speed right in the FAN CONTROL view. Auto Boost conditions now set the fan speed directly.

  • How do I set up Auto Boost?

    Set a fan to Auto Boost in the Fan panel, then tap the button 'Edit Fan Rules' and tap the + button in the right corner of the AUTO BOOST view to add a condition. A condition can boost the fans when a sensor gets hot or when an app is running, and has these settings:

    • Trigger: Temperature, to boost when a sensor reaches a threshold, or App Running, to boost while an app you choose is running.
    • Duration: How long the condition must hold before the fans are boosted.
    • Power Source: Boost on battery, when plugged in, or in any state.
    • External Display: Boost only when an external display is connected, or in any state.
    • Fan Speed: The speed the fans are boosted to. When several conditions match, the one with the highest fan speed is used.
  • How do I create a notification?

    Open the Notifications panel in the app and tap the + button in the right corner of the NOTIFICATIONS view to create a new notification rule. Every rule has 4 sections:

    • Active: Active state of the notification.
    • Metric: What to watch — any sensor, CPU usage, load average, memory usage, free memory, memory pressure, or swap used.
    • Threshold: The value that triggers the notification.
    • Duration: How long the value must stay past the threshold before you are notified, from immediately up to 5 minutes.

Payments FAQ’s

  • What payment options does Mac Monitorly accept?

    Mac Monitorly uses Lemon Squeezy as its secure payment platform, which supports a variety of convenient payment methods including credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, PayPal, and SEPA bank transfers in supported regions. All payments are processed securely, and your license key along with the download link will be delivered instantly via email after purchase.

  • How can I transfer the license from my old Mac to the new one?

    - In your old Mac, open the Activation Info window (Mac Monitorly -> Activation Info...), then tap the Deactivate License button.

    - Open Mac Monitorly in your new Mac and activate the license normally with your email and license code.

    If your old Mac is broken or sold and you can't deactivate the license, please contact us.

  • How do I request a refund?

    If you're not satisfied with your purchase, you can request a refund by contacting us within 14 days of your order. Simply reply to your purchase confirmation email or email us directly at vimistudios@gmail.com with your order details. We'll process your request promptly in accordance with our refund policy.

  • Who do I contact for questions about my purchase?

    For questions about a product you purchased, you should visit Lemon Squeezy Support. Additionally, you can access your order history by visiting app.lemonsqueezy.com/my-orders. This is a global account where you can view all your orders from any Lemon Squeezy-powered store.

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